FAQ

General questions Online order Product Return/Warranty

General questions

By clicking the link below, you will be taken directly to the page to subscribe to our newsletter: https://www.nordica.com/global/en/newsletter

Data subjects may contact the Data Controller by e-mail at the following e-mail address: [email protected].

Data subjects may request from the Controller access to the data concerning them, their deletion, the rectification of inaccurate data, the integration of incomplete data, the restriction of processing in the cases provided for in Article 18 GDPR, as well as the opposition to processing, for reasons related to their particular situation, in cases of legitimate interest of the controller.

In the event that you exercise your right to erasure, the Data Controllers will remove the data referring to you not only from the Site, but also from all of the company's databases. Processing your request may take up to a week, so you might still receive newsletters or marketing emails during the week following your request.

If you encounter any issues with unsubscribing, you can contact Customer Service.

Nordica products are available at all of our retailers, who will help you choose the best product for your needs. We also have our e-commerce site where we mainly sell spare parts and accessories.

Here at this link, you can find all of our official stores: https://www.nordica.com/global/en/dealer

On this page, you will find all the information to participate in our ski tests and events.

Yes. Contact our customer service at this link, each country has its own procedure to access this discount.

You can view all open positions by visiting the Careers section of our official website. From there, you can apply directly, whether you're looking for an internship or a job opportunity.

If the FAQ section hasn’t answered your questions, you can contact us through the contact form available at this link: https://www.nordica.com/global/en/contact

Online order

Our e-commerce is available in the following countries: Italy, Germany, Austria, France, Spain, Croatia, Slovenia, Poland, Czech Republic, Hungary, Denmark, Estonia, Latvia, Lithuania, Romania, Greece, Slovakia, Bulgaria, USA, and Canada.

Purchases made on the website https://www.nordica.com/global/en can be paid for via advance bank transfer, credit card, PayPal, or cash on delivery with an additional charge of €3.

Here is where you can find all the information for your question: https://tecnica-group.myshopify.com/pages/time-of-delivery

To check the status of your order, log in to My Accounts: under the 'My Orders' tab, you will find all the information you need. Remember that our customer service team is available to provide you with further assistance.

All our products are available from our official retailers. They can assist you with the purchase, have the requested items in stock, or order them for you. Choose the retailer closest to you.

This is the form to fill out for more specific questions: https://tecnica-group.myshopify.com/pages/contact

Product

All spare parts are available on our online e-commerce site at this link: https://www.nordica.com/global/en/accessories/parts, or from any of our certified dealers at this link: https://www.nordica.com/dealer
They may have them in stock or can order them for you.

You can find the mounting point using the indication located at the center of the ski. The binding should not be mounted more than +2 cm or -2 cm from that point. This is the recommended mounting point for these skis, so we advise you to follow this guidance. If you have any doubts, you can contact one of our official stores directly.

All size charts are available directly on the product pages. If you still have trouble finding the right size, contact our customer service, and they will be happy to assist you.

Return/Warranty

Here is the procedure for a free return:

1. You have up to 14 days from the delivery of your order to request a return.
2. Access this link: https://tecnica-group.myshopify.com/en/pages/returns-refunds and follow the entire procedure described.
The standard warranty procedure is to contact the store where you purchased the product or any other Nordica store. The commercial warranty is valid for 2 years from the date of purchase and it is the retailer’s responsibility to address any issues. Warranty claims must be accompanied by a receipt/proof of purchase.

Therefore, we ask that you contact the sports retailer from which you purchased the product; they can then reach out to our customer service.

According to our policy, the retailer is responsible for after-sales service.

Here the instructions: Go to the retailer that sold you the item (or the nearest Nordica store) and bring your proof of purchase. If you encounter any issues with the retailer, please contact the customer support.